Terms & Policy

Updated: November 2, 2026. These terms apply to new standard website orders placed with Rapid Analytical LLC after publication. Standard website orders are prepaid at checkout. For custom projects and business accounts, the accepted written quotation or agreement controls project-specific scope and payment terms; Section 7 applies only when its payment terms are expressly accepted in writing before work begins. Earlier orders remain subject to the terms accepted when placed. eBay and other marketplace orders remain subject to applicable platform rules. Nothing below overrides rights protected by law.

1. Laboratory services and sample requirements

Rapid Analytical provides mail-in X-ray fluorescence (XRF/EDXRF) elemental testing and electronic reports. Standard pricing covers the advertised test scope; specialized preparation, extra measurements, or custom reporting require prior approval of any additional charges. Customers must label samples accurately, have authority to submit them, disclose known risks, and arrange and pay for inbound shipping. Do not send hazardous, radioactive, biological, reactive, pressurized, or regulated material without prior written acceptance. We may decline samples that are unsafe or unsuitable.

2. Shipping deadline and order validity

Ship samples within 14 calendar days after payment. The deadline is based on the date the carrier accepts the package, not the date we receive it. Keep a dated carrier acceptance receipt or scan and provide proof on request. Samples shipped by the deadline remain valid even if delivered later. Extensions require written approval.

If timely shipment cannot be verified, we may notify the customer and allow 7 additional calendar days to provide shipping proof or obtain a written extension. Otherwise, we may close the unfulfilled order and issue the applicable refund described below. A closed order no longer reserves its original price; samples sent or arriving afterward need a new order or written approval at current rates. We will not test late-arriving samples without authorization.

3. Cancellations and refunds

For a customer-requested cancellation before the sample is received and logged, we refund 90% of the prepaid testing charge and retain 10% as a cancellation fee, where lawful. For a $45 test, that is a $40.50 refund and a $4.50 fee. The same 90% refund applies when we close an unshipped standard website order under Section 2, subject to applicable law.

Once a sample is received and logged, testing begins immediately; customer-requested cancellations are then nonrefundable (0%), to the extent enforceable. For multi-sample orders, these rules apply to each affected sample. An unexpected but properly measured result is not grounds for a refund.

Exceptions: If we cannot provide the agreed testing and no acceptable alternative is arranged, we refund the charge for the unperformed service in full. For a verified report or service problem, we will review and, when appropriate, correct the report, repeat feasible testing, or refund the affected service. Statutory, marketplace, PayPal, and cardholder rights remain unaffected. Request a cancellation or review at info@rapidanalytical.com with your order reference. Approved refunds are generally made to the original payment method.

4. Results and analytical limitations

Reports are normally emailed within 2 business days after a suitable sample is received and accepted; this is an estimate, not a guarantee. XRF results depend on the material, preparation, geometry, measurement conditions, elemental detection limits, and possible interferences. Results represent the tested sample and do not necessarily establish bulk homogeneity, regulatory compliance, or fitness for a particular use. Unless agreed in writing, this service is not ISO/IEC 17025-accredited testing, a certified assay, or a guarantee of detecting every element or concentration. Confirm special technical requirements before ordering.

5. Confidentiality and ownership

We treat nonpublic customer identities, sample descriptions, proprietary formulations, analytical results, and reports as confidential. We use them to perform and administer the requested work and do not publish, sell, or use customer-specific results or samples for marketing without authorization. Disclosures may occur to necessary service providers, authorized recipients, or as required by law, with appropriate safeguards. Customers retain ownership of submitted specimens and their intellectual property; Rapid Analytical retains its methods and know-how. Request a separate NDA before shipment if needed. Personal information is addressed in our Privacy Policy.

6. Sample return and retention

Return shipping is not automatic. Customers must provide a prepaid label or arrange and pay for return shipment unless otherwise agreed. Preparation may consume or alter material. Ordinary unclaimed remaining samples may be disposed of appropriately 30 calendar days after report delivery or cancellation notice, subject to law. Arrange return or disposition of valuable, sensitive, or irreplaceable samples in writing before shipping; these are not subject to routine disposal without such agreement.

7. Payment terms, overdue invoices and collections

Standard website orders. Payment is due at checkout and must be received before laboratory work begins. Standard website orders are prepaid; Net 30 terms do not apply unless agreed in writing.

Custom projects and approved business accounts. Payment terms, including any deposit, milestone payments, and invoice due date, are stated in the accepted written quotation or agreement. Unless otherwise agreed in writing, new custom customers must pay in advance. Net 30 terms may be offered to approved business accounts when expressly stated in the accepted quotation or agreement.

Overdue invoices and finance charges (approved commercial credit accounts only). An undisputed invoice balance not paid by its stated due date is overdue. A contractual finance charge may apply only to a customer purchasing services primarily for business, industrial, or professional purposes, whose account Rapid Analytical LLC has approved in writing for invoiced credit terms, and who expressly accepted this Section 7 in writing before work begins. An overdue, undisputed invoice principal balance on such an account may accrue simple, non-compounding interest at 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, whichever is lower, beginning the day after the invoice due date and ending no later than entry of judgment. This contractual interest is in lieu of, and not in addition to, statutory prejudgment interest on the same principal for the same period. Any interest following entry of judgment is governed by applicable law. No contractual finance charge under this section applies to prepaid website orders, customers without approved commercial credit terms, or purchases primarily for personal, family, or household purposes.

Invoice disputes. Customers must notify Rapid Analytical LLC promptly in writing of any invoice discrepancy, identifying the amount and reason for the dispute. Any undisputed portion remains payable under the agreed terms.

Suspension of services. If an invoice remains unpaid for 30 calendar days after its due date, Rapid Analytical LLC may suspend ongoing and future services, decline additional orders, and require advance payment for subsequent work until the overdue balance is paid or a written payment arrangement is accepted.

Collections. Rapid Analytical LLC may pursue overdue balances through appropriate collection agencies or legal proceedings. Customers may be responsible for reasonable collection costs, including third-party collection fees and reasonable attorneys’ fees, only to the extent expressly agreed and permitted by applicable law.

Applicability. This section applies prospectively only to projects and orders for which the customer has accepted the applicable payment terms in writing before work begins. It does not modify payment terms for previously accepted orders or invoices. Orders placed through eBay or other marketplaces remain subject to applicable platform payment and dispute-resolution policies.

8. Applicable terms and contact

Changes to these terms apply prospectively only. Separately accepted project agreements take precedence where legally permissible; New York law generally governs, subject to mandatory customer protections. Questions or requests: info@rapidanalytical.com.

Rapid Analytical LLC · Hicksville, New York 11801 · rapidanalytical.com